GUEST POLICY
BOOKINGS
APPOINTMENTS CAN BE MADE THROUGH OUR SCHEDULING LINK ONLINE, OR PHONE. YOU WILL RECEIVE A CONFIRMATION EMAIL AND TEXT SECURING YOUR APPOINTMENT. IF YOU DON'T RECEIVE A CONFIRMATION NOTIFICATION, PLEASE NOTIFY US IMMEDIATELY.
your Arrival
WE VALUE THE TIME OF BOTH OUR CLIENTS AND BEAUTY OPERATORS, PLEASE ARRIVE ON TIME FOR YOUR APPOINTMENT. IF YOU ARE MORE THAN 15 MINUTES LATE, WE MAY HAVE YOU RESCHEDULE OR SHORTENED SERVICE. PLEASE NOTIFY US AT YOUR EARLIEST CONVENIENCE AND WE WILL DO OUR BEST TO ACCOMMODATE YOU.
CANCELLATIONS
WE KINDLY ASK THAT YOU GIVE US A MINIMUM OF AT LEAST 24 HOURS NOTICE IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT. IN THE CASE OF MISSING YOUR APPOINTMENT, YOU WILL BE IMPOSED A 50% FEE OF THE MISSED SERVICE THAT YOU WERE SCHEDULED FOR AND WILL BE NOTED IN YOUR CLIENT PROFILE.
A DEPOSIT MAY BE REQUIRED DEPENDING ON THE SERVICE YOU ARE REQUESTING.
GUARANTEE OF SERVICE
IF YOU ARE NOT SATISFIED WITH YOUR SERVICE, PLEASE CONTACT US WITHIN 24 HOURS OF YOUR SERVICE. WE WILL CONSULT WITH YOU TO DETERMINE HOW WE MAY ADJUST YOUR SERVICE ACCORDINGLY TO MEET YOUR EXPECTATIONS. YOUR SATISFACTION IS OUR TOP PRIORITY.
*FOR HAIR SERVICES, PLEASE NOTE THAT DEPENDING ON YOUR DESIRED RESULTS, MULTIPLE VISITS MAY BE NECESSARY. YOUR HAIR HISTORY AND PREVIOUS COLOR OR CHEMICAL SERVICES CAN IMPACT THE OUTCOME WHILE WE ALWAYS STRIVE FOR THE BEST RESULTS, WE CANNOT GUARANTEE THE DESIRED OUTCOME ON THE FIRST SESSION. PLEASE BE TRANSPARENT ABOUT YOUR HAIR HISTORY SO WE CAN PLAN ACCORDINGLY. WE ARE COMMITTED TO KEEPING YOUR HAIR AS HEALTHY AS POSSIBLE AND IF WE FEEL THE SERVICE CANNOT BE SAFELY CONTINUED, WE WILL DECLINE TO PROCEED.
REFUNDS + RETURNS
DUE TO THE NATURE OF OUR SERVICES, WE DO NOT OFFER MONETARY REFUNDS ONCE SERVICES HAS BEEN RENDERED. ALL HAIR PRODUCTS OR OTHER ITEMS ARE FINAL SALE.
GIFT CARDS
GIFT CARDS ARE NON-REFUNDABLE AND CANNOT BE REDEEMED FOR CASH. GIFT CARDS ARE VALID ONLY FOR SERVICES AND RETAIL PRODUCTS AVAILABLE IN SALON.
PRICING + PAYMENTS
SERVICE RATES CAN BE FOUND ON OUR WEBSITE AND BOOKING LINK. ALL PRICES LISTED ON OUR SERVICE LIST ARE STARTING RATES. PRICES MAY VARY DEPENDING ON YOUR HAIR HISTORY, LENGTH + DENSITY. FOR AN ACCURATE ESTIMATE, WE RECOMMEND SCHEDULING A COMPLIMENTARY CONSULTATION WITH ONE OF OUR BEAUTY OPERATORS.
WE ACCEPT PAYMENTS VIA VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS,, APPLE PAY, AFTER-PAY AND CASH. WE DO NOT ACCEPT ANY TYPE OF CHECKS.
*GRATUITY IS GREATLY APPRECIATED BUT NOT REQUIRED. PLEASE TIP AT YOUR DISCRETION.
PARENTAL CONSENT
+ AGREEMENT
FOR CLIENTS UNDER THE AGE OF 18, WE KINDLY ASK THAT AN ADULT BE PRESENT OR CONTACT US FOR PERMISSION TO PERFORM SALON SERVICES.
PRIVACY POLICY
THE INFORMATION WE COLLECT FROM OUR CLIENTS IS USED TO ENHANCE YOUR EXPERIENCE AND SEND IMPORTANT UPDATES, INCLUDING MARKETING COMMUNICATIONS FROM MUSE. WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH ANY THIRD PARTIES UNDER ANY CIRCUMSTANCES. PLEASE READ OUR PRIVACY POLICY AND TERMS OF SERVICE.
RIGHT TO REFUSE SERVICE
MUSE RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE EXHIBITING INAPPROPRIATE BEHAVIOR TOWARD OUR GUESTS OR THE MUSE TEAM.